Client Experience
You exist because of your customers. They consume your products and services. For your success, make sure their experience is optimal. Put yourself in their shoes and revisit your offer and your processes.
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Why make money off clients?
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Measure customer satisfaction in all cases
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Close the feedback loop with the client
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The ultimate question to improve the satisfaction of your customers
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Flying against the wind: false lean ideas in air transportation
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Greenwashing and waste management in the hospitality sector
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Deploy the Lean Healthcare approach to an entire hospital?