Client Experience
You exist because of your customers. They consume your products and services. For your success, make sure their experience is optimal. Put yourself in their shoes and revisit your offer and your processes.
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Three ways to improve cycle time or delay
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Understand takt time, cycle time and lead time
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The performance triangle
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Some ways to identify waste
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Do you know the virtual queue?
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Creating meaning in change management
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A customer-oriented mapping to better manage interactions
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Putting customers into categories
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The fourth axis of performance: diversity
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Visual management for customers