Client Experience
You exist because of your customers. They consume your products and services. For your success, make sure their experience is optimal. Put yourself in their shoes and revisit your offer and your processes.
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A good Operational Excellence example: Mad Radish
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Getting useful feedback: the keys to a good survey
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Solve problems effectively
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Costco: operational excellence in the retail industry
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Good resolutions: the best self-improvement project
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Is choosing a luxury or a necessity?
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Operational Excellence in Customer Contact Center
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Reconciling added value and customer experience
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True North: defining your vision, mission and strategy
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Measuring client effort effectively