Client Experience
You exist because of your customers. They consume your products and services. For your success, make sure their experience is optimal. Put yourself in their shoes and revisit your offer and your processes.
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Overprocessing: the #1 waste of professionals
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What to do when you face staff shortage ?
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How to successfully implement hot desks
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Elections: let’s evaluate the process with operational excellence
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Tourism: an example of operational excellence
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Client Gemba: try to put their shoes on
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Do you really know what your customers want?
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How to automate human resource management
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Optimizing airport security with automation
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Define your value proposition for the customer